AXIS Success Stories
AAA WCNY - Achieving Service Goals: A Partnership
Balancing quality of service with service delivery costs is a priority for every AAA and CAA club. The logistics of large territories, staffing challenges, and technology investments can make this balance difficult.
In approaching Campana as a partner, rather than as a vendor, AAA-WCNY's road service team was able to work more closely with the knowledgeable staff at Campana.
CAA Québec - Quick Call Receive: Increasing Speed and Service in Call Centers
Speed and efficiency are two of the most important factors in maintaining call center service. When call volume is at its highest, small advantages in individual calls make large gains overall.
AAA Hudson Valley Success Story: Product Implementation
In the spirit of AAA Hudson Valley's commitment to exist for its members and serve their needs well, the club simultaneously implemented AXIS Emergency Road Service (ERS), Digital Dispatch, MobilePlus and SmartSpot in 2012.
According to Michele Van Epps, President and CEO, AAA Hudson Valley, deploying Digital Dispatch, MobilePlus and SmartSpot has been a positive experience for the club and well worth the investment.
HP Collaborates with Campana to Produce 30th HP-UX Anniversary Video
Campana has worked closely with HP and the evolution of HP-UX. Recently, HP visited Campana to shoot an anniversary video celebrating 30 years of HP-UX. Watch AXIS staff discuss how HP-UX provides a proven platform to support the AXIS suite of software products.
CAA Manitoba - Beyond Technology Solutions: Investing in the MRM Journey
To better meet customer needs and expectations, CAA Manitoba embarked upon Member Relationship Management (MRM) as a business strategy in 2012 to learn more about its customers through analysis of their individual and collective behaviors. Read about the club’s MRM journey in our case study and executive summary to find out how they remain relevant and competitive in the marketplace and are positioned for the future.
Innovative AXIS Travel and Travelport Cruise™ interface goes live at AAA Ohio Auto Club
An exciting new interface developed between AXIS Travel (TPOS) and Travelport Cruise™ transforms and streamlines the complicated planning and booking processes, making agents more productive and equipping auto clubs to deliver more value and better service to customers. This innovative interface is getting enthusiastic reviews from agents at AAA Ohio Auto Club.
ERS MobilePlus, Campana’s new, intuitive, easy-to-use mobile application built for the Android platform, is now implemented at AAA Colorado, AAA Northwest Ohio, CAA Atlantic, and CAA Saskatchewan. The new app has enhanced response times for clubs and is a homerun within fleet operations, as well as in the contractor network.